We collect information about you when you provide it to us. We may record phone calls or customer enquiries via online chat for quality, training and management purposes.
There may be some uses of your information where we need to ask for your consent. You will have the right to withdraw that consent at any time, however, if you withdraw consent, we may not be able to provide the product or service you have requested.
We also process your personal information in order to fulfil a contract we have with you.
We may use your information where there is a legitimate reason to do so. For example, we may use your information where it would help achieve our business objectives or to facilitate a benefit to you or someone else.
There may be situations where we need to use your information to comply with legal and regulatory obligations or defend claims.
We will use your information to provide you with products and services you have asked for and to manage our relationship with you, including allowing you to interact, comment, and participate in online games, contests and reward programmes.
We may use your information to monitor, improve and protect our content, services and website. We may also provide you with help and support where we believe it is required.
We sometimes make assumptions about your interests based on the way you interact with our services and the information we hold about you.
Knowing these preferences also allows us to understand the content and services our clients like and enabling us to focus our efforts on developing those areas. We may also use this information to make decisions about what direct marketing to show you.
Any information about yourself or others that you post on our social media pages, on platforms like Twitter, Facebook and other chat rooms, blogs and forums, will be viewed by others (including search engines), over whom we have no control. You are responsible for the information you choose to post or otherwise make available in such public areas, and you acknowledge that this may be collected and used by third parties.
We may disclose your personal information to third parties, such as competition partners, for their direct marketing purposes where we have told you about this and you have given permission or there is a legitimate interest to do so.
These partners will also pass us the information they collect about you, including your usage and interaction with those products and services, which we will use in accordance with this Policy.
Please ensure you update your personal information or tell us if it changes or is inaccurate. You can update your details, for example your email address, in your account settings or an equivalent section if you are a client.
There may be some types of communication that you receive that cannot be controlled through your preference centre, but you will still be able to opt-out by following the instructions in the communication itself.
We will retain your information for as long as necessary for the uses set out in this Policy, or while there is a legitimate reason for doing so. If you ask us to delete your information before that time, we may not be able to do so due to technical, legal, regulatory or contractual constraints.
If you ask for your account to be closed, we will do this as soon as is reasonably possible subject to any applicable terms and conditions relating to the account. Personal information from closed accounts is retained in order to comply with legal obligations, prevent fraud, collect any fees owed and to resolve disputes.
Users can subscribe through an online automated process where they have given their explicit permission.
Subscribers can unsubscribe at any time through an automated online service, or if not available, other means as detailed in the footer of sent marketing messages. The type and content of marketing messages subscribers receive, and if it may contain third party content, is clearly outlined at the point of subscription.
Email marketing messages may contain tracking beacons / tracked clickable links or similar server technologies in order to track subscriber activity within email marketing messages. Where used, such marketing messages may record a range of subscriber data relating to engagement, geographic, demographics and already stored subscriber data.
Cookies and other online tracking technologies are small bits of data or code that are used to identify your devices when you use and interact with our websites and other services. They are often used for remembering your preferences, to identify popular news stories, to remember you’re logged in and allowing you to comment on stories.
Using information collected from cookies: where we want to use the information that cookies and similar technologies collect, we either need your consent or a legitimate interest.
These are vital for the running of our services on our websites and apps. Without the use of these cookies, parts of our websites would not function. We use these cookies to tell if you’re logged in to your account, which allows extra functionality, such as commenting on blog posts.
You can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies. You do this through your browser (like Internet Explorer) settings. Each browser is a little different, so look at your browser’s Help menu to learn the correct way to modify your cookies.
If you disable cookies, some features will be disabled it won’t affect the users’ experience that make your site experience more efficient and some of our services will not function properly. However, you can still place orders.
We may collect a unique device identifier assigned to that device, geo-location data, and other transactional information for that device. We may also use the unique identifier to validate free trials, for example.
The European Commission has made an “adequacy decision” with respect to the data protection laws of each of the countries in the EU. Transfers to these countries will be protected by appropriate safeguards, namely the GDPR standard data protection clauses adopted or approved by the European Commission.
Gain Social Media may update this policy from time to time by publishing a new version on our website. You should check this page occasionally to ensure you are happy with any changes to this policy.
Your principal rights under data protection law are:
Gain Social Media maintains appropriate technical and organizational security measures to protect the security of your Personal Information against the loss, misuse, unauthorized access, disclosure or alteration.
In addition to any general data protection enquiries you may have, you can use these details to contact our Data Protection Officer.
Daniel McFarland (Managing Director, Gain Social Media Ltd)
20-22 Wenlock Road
Lucy Gibbs (Managing Director, Gain Social Media Ltd)
20-22 Wenlock Road